Privacy Policy

We at Yarrow.sg respect your privacy and value the relationship we have with you. Your visit to this website is subject to this Privacy Policy and our Terms and Conditions.

The Privacy Policy covers any information that YARROW obtains from you when you use services on the websites we own and control. This policy does not cover the privacy practices of Third Party Sites or Sites not controlled, owned, or operated by YARROW or the actions of people that YARROW does not employ or manage.

 

UPDATES TO OUR PRIVACY POLICY

We may amend this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the amended policy here. We suggest that you periodically consult this Privacy Policy.

 

PERSONAL DATA

The types of personal data we collect from you include:

• your name;
• mailing address(es);
• telephone number(s);
• email address(es);
• date and month of birth;
• gender;
• nationality;
• aggregated site statistics data;
• current occupation;
• marketing preferences;
• answers you provide to security questions;
• payment information and transaction details;
• any other information you choose to provide to us, or that we may collect about you through your interactions with our website.

We will indicate if the collection and provision of certain categories of personal data is mandatory. For any such categories, we may not be able to provide you with access to the certain features of our website or order any products if you do not provide us with the required information.

 

Your personal data is collected when you:

• register a user account with our website or if you participate in our loyalty program;
• request services from us such as subscribing to our newsletter;
• fill in any forms on our website;
• any comment, question or feedback to us, or contact or correspond with us in any way; and
• make purchases of goods or services through our website.

Your personal data will be used for the following purposes:

• To facilitate your access to our website or (if applicable) the creation of your user account with our website;
• To evaluate your website preferences and for the maintenance of the website;
• To send you updates via email or telephone where appropriate;
• To answer your queries, respond to your comments and feedback, or provide you with assistance in any other way;
• To facilitate purchases of goods and services both offline and online.
• To identify the causes of problems arising at web servers and to resolve these problems;
• To improve the content of the website; and
• To obtain analytical data of web visitors and aggregated website visitation statistics which are anonymous in nature.

We do not sell or trade your personal data to external parties. However, in order to provide the above services to you, we may share, including transfer out of Singapore, your personal data with the following entities:

• Companies in the Yarrow group, as different units of our group are responsible for different activities;
• Companies involved in running our website, getting your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies;
• Professional service providers, such as marketing agencies, advertising partners websites hosts and 3rd party platform providers, who help us to run our business;
• Companies approved by you, such as social media sites (if you choose to link your account to us); and
• Law enforcement and fraud prevention agencies or anybody required by law.

We may also disclose or transfer personal data as otherwise permitted or required by law, including for compliance with regulations on anti-money laundering and countering the financing of terrorism.

If our business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.

 

COOKIES

A cookie is a small data file that is stored by your Web browser on your computer. It is used to do things like see how you navigate our Website, what you click on, and remember you and your online purchases when you return. Cookies are also useful in allowing more efficient log-in for users, tracking transaction histories and preserving information between sessions. We may collect technical information from your web browser or mobile device or your use of our services through a web browser or mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type and IP address. Unless you have elected to remain anonymous through your device and/or the web browser, the above-mentioned information may be collected and used by us automatically through your use of our website.

Additionally, we may share non-personally identifiable information with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising.

If you reject our cookies, you may still use this Site, but you may be limited in the use of some of its features. Temporary or “session” cookies are used to help you shop and will simply expire when you place an order.

 

WEB BEACONS AND TRACKING LINKS

Web beacons (also called as “clear gifs,” “one-pixel gifs,”) is an object that is usually invisible to the user but allows checking that a user has viewed the page or e-mail that allow us and third parties to monitor the activity on the Sites or to make cookies more effective. Web beacons helps us gauge and enhance the effectiveness of our marketing by transmitting information about whether you follow links in our e-mails or websites, and by gathering information about the sites you visit before and after visiting our websites. If you reject our cookies, you will prevent Web beacons from relaying this information about you and may limit your use of some of our Site features.

 

 THIRD PARTIES

The YARROW website may contain links to other websites, including those of advertisers or third-party content providers who offer downloads on Yarrow.sg. Please be aware that if you follow a link to any of these websites, please note that they have their own privacy policies. Yarrow is not responsible for the privacy practices or the content of other websites. Please check these policies before you submit any personal data to these websites.

 

CHILDREN’S PRIVACY

This website is directed toward and designed for use by persons aged 13 or older. Yarrow.sg will not approve applications of, or establish or maintain accounts or memberships for, any child whom Yarrow.sg knows to be under the age of 13. Yarrow.sg does not solicit or knowingly collect personally identifiable information from children under the age of 13. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on the Site, we will delete the information from our records.

 

OPT-OUT

In order to provide service to you, Yarrow.sg will send you communications related to your transactions, security or the administration of its website. From time to time, Yarrow.sg and its affiliates may also wish to send you other messages or updates about Yarrow.sg, its affiliates, or their promotions and other activities. If you would like to unsubscribe from any of our other mailing lists, or to withdraw your consent to our use of your personal data, please write to our Data Protection Officer at dataprotection@yarrow.sg.

Your personal data will be retained for as long as it is necessary to fulfil the purpose for which it is collected or for business or legal purposes, or in accordance with applicable laws. Your personal data may also continue to be retained on our databases to the extent permitted by law.

 

ACCESSING AND CORRECTING YOUR PERSONAL DATA

You may review and correct your personal data by signing into your user account and selecting ‘Update Profile’ or equivalent, or by contacting our Data Protection Officer at dataprotection@yarrow.sg. We will only disclose personal data to the individual who registered his/her personal data with our website, and only after confirming the identity of the registered party.

Please allow fourteen (14) working days for your request to be processed.

In relation to any request for access to any personal data, we reserve the right to charge a nominal fee for the processing of this request in accordance with applicable local legislation.

Deletion of your account with us will not automatically delete the personal data held about you. If you would like to request that we delete all personal data together with the deletion of your account, please contact us at dataprotection@yarrow.sg. Our ability to comply with your deletion request is subject to any applicable legal or other requirement to maintain certain records of your personal data. In that regard, please note that the deletion of your personal data from our database will result in us not being able to provide you with the products or services that you have requested from us.

 

SECURITY

Protecting your information is of primary concern to us. We store the information that we collect on secure servers and otherwise take reasonable precautions to protect your Personal Information. Yarrow.sg maintains physical, electronic, and procedural safeguards to help guard personally identifiable information. Yarrow.sg restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that no Internet transmission is 100% secure or error-free, nor is stored data free from vulnerabilities. We cannot guarantee the security of our websites, databases or services, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet. We are not responsible for the actions of third parties.

 

TRANSFER

The personal data you provide to us may be transferred to and stored with a cloud service provider with servers that are located in various jurisdictions. In addition, some of the entities to which your personal data may be disclosed or transferred under “Personal Data” above may be located outside your home jurisdiction. Some of these countries may not have the same or substantially similar privacy laws than those of your home jurisdiction. In those circumstances, we will ensure that recipients in those countries will provide you with a standard of protection that is at least comparable to the protection of your home jurisdiction.

 

CONTACT US

All other questions on our use of your personal data should be addressed to our Data Protection Officer, whom you may contact at dataprotection@yarrow.sg.

 

 Last updated 14 September 2020.